ELAINE MARTIN | WABASH COUNTY CLERK
“My experience with Malcon has been fabulous! Barbara Malinowski, in particular, has been very friendly, outgoing, informative and helpful. Due to their knowledge of the way things work with Title IV-D reimbursements and the State of Indiana DCS requirements, Wabash County was able to see a $52,000 return to the County General Fund and Clerk’s record perpetuation fund. Malcon personnel are quick to respond to any inquiries I have made, either by phone or email. I would very much encourage anyone interested in the type of services offered by Malcon to give them a try!”
CHRISTA COFFEY | TIPPECANOE COUNTY CLERK
“I appreciate the thoroughness of Malcon’s review of my office procedures, staff scheduling, and expenditures. Their professionalism and knowledge of the IV-D process is an invaluable tool in managing my office at its peak performance, while providing confidence the claim submissions process they follow is accurate and audit-defendable. Charles, Barbara, Daniel and Sarah obviously enjoy what they do – and make every interaction a tremendously positive experience.”
SHERRY BROWN | HARRISON COUNTY CLERK
“When I became Clerk, Harrison County was using a competitor of Malcon to handle the county’s IV-D claim. That competitor required me to do most of the leg work for the claim and charged considerably more for their services. Being a large corporation they had to treat me like a number and their service reflected that. Once I was introduced to Malcon and saw the time and cost savings they offered it was an easy decision to leave the competitor. And the rewards have been great! I now only send a one-page fax and an email to Malcon each month which requires no research and less than five minutes of my time, and the reimbursement my county has received has increased considerably.
I have had some complicated issues concerning my IV-D funds over the past three years. All I have had to do is explain the situation to Malcon and they have taken care of a resolution. I love the personal attention they give to each of their clients. We all feel like we are blessed to have them looking out for our best interests. We are definitely not numbers and even more than clients. We are valued friends.”
FLORINDA PRUITT | VERMILLION COUNTY CLERK
“I recall attending conferences where I would see Malcon…I never really knew what they were marketing so one day I just asked Barbara, ‘what do you do?’ She very briefly explained and asked if they could visit me in my office, and I said sure. I was impressed that Barbara was unassuming and wasn’t trying to ‘lure’ anyone in with free stuff at their [conference] booth.
Malcon set up an appointment and came to the office. They recovered $48,000 that we had missed in under claimed monies for our county. My First Deputy doesn’t have to be burdened with the IV-D reports anymore. And I consult with Malcon before I spend any money from our IV-D Incentive or AARA funds. I give them the highest possible recommendation.”
PETER MULLEN | ST. JOSEPH COUNTY AUDITOR
“For the last three and a half years we have worked with Malcon for the recovery of indirect costs in Title IVD. From 2005 to 2009, this cost allocation plan has recovered $1,576,000 for the St. Joseph County General Fund. Malcon is easy to work with and is efficient in all aspects of their operation. With the loss of revenue from both the federal and state, this recovery certainly helped in circuit breaker losses.”
VICKIE BOZELL | JASPER COUNTY CLERK
“The Malcon team is wonderful. They take the worry, stress and confusion out of child support claims. They walk you through every aspect of filing a claim, finding monies you didn’t know you could claim and collecting your reimbursement. They are a wonderful team to work with.”
MELINDA SUDHOFF | FAYETTE COUNTY CLERK
“Malcon went back two years and was able to recover $26,351.86 for Fayette County! The Commissioners, Council and I are very pleased with these results. We look forward to continuing our relationship with Malcon for years to come.
Malcon is ‘worth their weight in gold’ since they know how to maximize the return for the County. In this time of economic turmoil, every returned dollar helps to benefit the taxpayers of our county. Since Fayette County has had the highest rate of unemployment in the state for several months, we must search for new ideas to reduce our budgets. Malcon helps us to do this while serving our taxpayers more efficiently and economically. Thank you, Malcon.”
SUSAN FOWLER | GREENE COUNTY CLERK
“As a new Clerk, I really had no idea what Title IV-D was or how it worked. I will be forever grateful to Barbara and Sarah for coming to our office and explaining it all and their part in the process. It was extremely helpful. I only have to submit my data to Malcon, and they take care of all the paperwork. Everything has been submitted to the state by Malcon correctly and in a timely fashion. Thank you, Barbara, for taking care of this headache for me!”